Profile – Can I change my Profile on WayHome?
Yes – you can change at any time.
Dashboard – what is the WayHome Dashboard?
This is the place you can change your Profile, as well as manage your Requests to connect and Message potential NDIS Participants.
How do I get more help?
You can contact WayHome at 1300 18 home (1300 18 4663) or help@wayhome.com.au.
What document formats can I load onto WayHome?
Yes – PDF files and all image files (such as scans and photos) under MB size limits stated on site. No – all Office documents (Word, Excel, PowerPoint).
How do I de-register from WayHome?
Deactivate – you can temporarily deactivate your account by going to the Dashboard, then under your name at the top right of page, selecting Deactivate. Delete Profile – you can delete your [...]
Is WayHome NDIS registered?
Yes – WayHome is a service provided by My Supports, which is a fully registered provider in NSW, Victoria, Queensland, WA and SA.
Do I need to use WayHome as the provider of Housing option?
No. WayHome simply matches potential housing providers and houses. The housing provider becomes the provider of support funded by the NDIS (such as SDA housing providers).
Do I need to use WayHome as the provider of the Host, Co-resident or Housemate arrangement?
Yes – at least for the initial period of the arrangement (12 months). Like other popular online support platforms, WayHome becomes the formal provider of these arrangements. WayHome aims to [...]
What is the Platform User Agreement?
It is an Agreement that sets out the rights and obligations for people making use of the platform. It is not a Host or Co-resident agreement, or any form of housing commitment. These type of [...]
Who can see my information?
No personnel contact information is shared on WayHome – only your first name and last name initial are visible. You are not allowed to share personal contact information on WayHome to [...]
